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Email Help for Every Provider

Many older addresses, like @sbcglobal.net, @verizon.net or @shaw.ca, are now run by a different company than the one on the address, which is why old settings and sign-in pages stop working. Find your provider below for its current settings, sign-in and password links, and fixes for the problems its users hit most.

Your address stays on this page; nothing is sent.

United States email providers

AOL@aol.com, @aim.comAT&T@att.net, @sbcglobal.net, @bellsouth.net +9 moreCenturyLink@centurylink.net, @myctl.net, @q.com +15 moreConsolidated (FairPoint)@myfairpoint.net, @fairpoint.net, @consolidated.netCox@cox.netMoved to a new systemEarthLink@earthlink.net, @mindspring.comFrontier@frontier.com, @frontiernet.netGmail@gmail.com, @googlemail.comGMX@gmx.comiCloud Mail@icloud.com, @me.com, @mac.comJuno@juno.comMail.com@mail.comMediacom@mediacombb.netNetZero@netzero.net, @netzero.comOptimum@optonline.net, @optimum.net, @suddenlink.netExisting addresses keep working; no new sign-upsOutlook.com / Hotmail@outlook.com, @hotmail.com, @live.com +1 morePeoplePC@peoplepc.comMoved to a new systemProton Mail@proton.me, @protonmail.com, @pm.meRCN@rcn.comSpectrum@charter.net, @spectrum.net, @bresnan.net +5 moreVerizon.net@verizon.netMoved to a new systemWindstream@windstream.netWOW!@wowway.comXfinity (Comcast)@comcast.netYahoo@yahoo.com, @ymail.com, @rocketmail.comZoho Mail@zoho.com, @zohomail.com

Canada email providers

Bell@bell.net, @sympatico.caBell MTS@mymts.netCogeco@cogeco.ca, @cgocable.caEastlink@eastlink.caExeculink@execulink.comPrimus@primus.caRogers@rogers.comExisting addresses keep working; no new sign-upsSaskTel@sasktel.netShaw@shaw.caExisting addresses keep working; no new sign-upsTekSavvy@teksavvy.comExisting addresses keep working; no new sign-upsTELUS@telus.net, @telusplanet.netMoved to a new systemVidéotron@videotron.caXplore@xplornet.com, @xplornet.ca, @silomail.com

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Common email problems and first fixes

Can't sign in, or the password stopped working

  1. Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
  2. If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
  3. Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.

Not receiving emails

  1. Check Spam, Junk and any filters or "blocked senders" in webmail.
  2. Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
  3. If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.

Can't send, or emails are stuck in the Outbox

  1. Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
  2. Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
  3. Large attachments are a common cause. Remove the attachment and try again.

Contacts are getting spam from my address

  1. Change the password from webmail, then sign out of all other sessions if the provider offers it.
  2. Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
  3. Turn on two-step verification, and update the password anywhere else you used the same one.

Setting it up on a new phone or computer

  1. Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
  2. Enter your full email address as the username unless the provider says otherwise.
  3. If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".

Tell us your provider, the exact error, and which app or device you use.

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