Home/About

We believe expert help should cost $3, not $300.

HelpByExperts is a platform where real, verified professionals answer your questions instantly for $3. No subscriptions, no auto-renewals, no gatekeeping. Just expert advice when you need it.

Our Mission

Make professional expertise accessible to everyone, regardless of income, location, or connections. A single parent with a leaking pipe at midnight deserves the same quality advice as someone who can afford a $300 plumber visit.

Why We Built This

HelpByExperts started in January 2026 out of frustration with a simple problem: getting expert advice was either prohibitively expensive or unreliable. Need a plumber to look at a pipe? That is a $150 to $300 service call just for someone to show up. Need a lawyer to review a lease? That is $200 to $500 per hour. Need a mechanic to tell you if a warning light is serious? That is an $80 to $150 diagnostic fee.

Meanwhile, free advice from forums and AI chatbots is generic, unverified, and sometimes dangerously wrong. A wrong diagnosis on an electrical problem can cause a house fire. Bad legal advice can cost you thousands. Incorrect medical guidance for your pet could be fatal.

We saw the gap: there was no option between free, unreliable advice and expensive professional consultations. So we built one. HelpByExperts connects you with verified, credentialed professionals who answer your specific questions for $3 per session. The experts are real people with real licenses and real experience. They are not AI pretending to be human.

We launched in January 2026 and are growing steadily. Our experts have answered hundreds of real questions across plumbing, electrical, career coaching, home repair, and auto mechanics. We are actively recruiting verified professionals in additional categories through our Become an Expert program.

By the Numbers

8
Verified experts
6
Expert categories
128
Combined years of experience
<2 min
Average response time

How Our AI + Human Expert Model Works

We use AI to make the process fast and efficient, but the actual expertise comes from verified humans. Here is how a typical session works:

1

You describe your problem

Type your question on our homepage or choose a category. Our AI assistant Ava greets you and asks clarifying questions to understand your specific situation.

2

AI routes you to the right expert

Ava uses natural language processing to identify your problem category from 15 options and matches you with the most qualified expert. This happens automatically in seconds, not minutes.

3

A verified human expert answers

In categories staffed by named experts, your question is answered by a real professional with verified credentials — a licensed plumber, certified electrician, or experienced career coach giving you personalized advice. In other categories, answers are curated by our editorial research team.

4

Follow-up until resolved

You can ask follow-up questions within your session. The expert adjusts their guidance based on your responses. If they determine you need in-person service, they tell you exactly what to ask for and what it should cost so you do not get overcharged.

Why not just use AI? AI chatbots provide generic information based on training data. They cannot diagnose your specific leaking pipe, evaluate your specific lease agreement, or assess your specific car noise. They have no accountability for wrong answers and no professional license at stake. Our experts do. Read our full comparison.

The Expert Team

Our 8 experts cover 6 specializations with a combined 128 years of professional experience. Every expert goes through our 4-step verification process including credential verification, background review, and ongoing quality monitoring.

R
Ryan Giles
Red Seal Certified Plumber
8 yrs ✓
A
Andrew Ducharme
Red Seal Certified Electrician
7 yrs ✓
E
Eileen Penkalski
Certified Career Development Facilitator
18 yrs ✓
S
Shaun Cain
Certified HVAC & Refrigeration Technician
30 yrs ✓
O
Omakaino Akene
Certified Building Official & Home Inspector
8 yrs ✓
M
Mike Cooper
Certified Automotive & Truck Technician
27 yrs ✓
M
Michael Shelton Baldassari
Master Electronic Integrator
22 yrs ✓
E
Eric Paul Amora
Printer & Hardware Repair Technician
8 yrs ✓
View full expert profiles →How we verify experts →

Why $3?

We get asked this constantly. How can expert advice cost only $3? The answer is efficiency. A traditional plumber spends 30 minutes driving to your house, 15 minutes diagnosing the problem, and 30 minutes fixing it. You pay for all of that time plus truck expenses, insurance overhead, and business costs. Their minimum charge is $150 to $300.

Our experts skip the driving, the overhead, and the wasted time. They go straight from question to answer. A licensed plumber can diagnose a running toilet in 2 minutes through targeted questions because they have seen the same 5 causes thousands of times. The AI handles routing and initial intake, so experts spend their time on what only they can do: applying professional judgment to your specific problem.

The result: you get the same quality diagnosis for $3 that would cost $150 to $300 in person. The expert earns a competitive hourly rate because they handle more consultations per hour without travel time. Everyone wins.

What We Are (and What We Are Not)

We are:
✓ A platform connecting you with real, credentialed professionals
✓ Affordable expert guidance starting at $3 per session
✓ Transparent about our experts' qualifications
✓ Backed by a 100% money-back guarantee
✓ Available 24/7 with under 2-minute average response time
We are not:
✕ A replacement for in-person emergency services (call 911)
✕ A substitute for ongoing medical treatment
✕ Formal legal representation in court
✕ A licensed contractor performing physical work
✕ An AI chatbot pretending to be human

Our Journey

January 2026

HelpByExperts launches with 15 service categories and the AI assistant Ava.

February 2026

First verified experts onboarded. Published initial expert blog articles covering plumbing, electrical, tech, and career advice.

March 2026

Launched community Q&A forum with expert-answered questions. Added free tools: Plumbing Cost Calculator and Resume Score Checker.

April 2026

Credibility overhaul: replaced all placeholder content with verified expert profiles, launched Expert Trust Center and editorial research team, expanded published guides.

Try it yourself

8 verified experts. Under 2-minute response time.

100% money-back guarantee if not satisfied.

Ask an expert — $3 →
Expert Trust Center →Expert ProfilesContact UsPrivacy PolicyTerms of Service