Cookie Policy
Last updated: March 25, 2026
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the site. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period).
2. Cookies We Use
We use three categories of cookies: Essential Cookies (Always Active) These are necessary for the website to function. Without them, you cannot log in, make payments, or use core features. They include: • Authentication cookies (Supabase session tokens) — keep you logged in as you navigate the site. • CSRF protection tokens — prevent cross-site request forgery attacks. • Cookie consent preference — remembers your cookie choice so we do not ask again. Functional Cookies (Recommended) These improve your experience but are not strictly necessary: • Theme preference (dark/light mode) — remembers your display preference. • Chat state — preserves your conversation if you navigate away temporarily. • Language preference — stores your preferred language if applicable. Analytics Cookies (Optional) These help us understand how visitors use our site so we can improve it: • Page view tracking — which pages are visited and for how long. • Feature usage — which features are used most frequently. • Error tracking — helps us identify and fix technical issues. We do not use advertising cookies. We do not use cookies for retargeting or behavioral advertising. We do not share cookie data with advertising networks.
3. Third-Party Cookies
Some cookies are set by third-party services we use: • Stripe (payment processing) — sets cookies for fraud prevention and secure payment processing. These are essential for payment functionality. • Supabase (authentication) — sets cookies for session management and authentication. These are essential for login functionality. • Vercel (hosting) — may set analytics cookies for performance monitoring. These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies: • Stripe: https://stripe.com/privacy • Supabase: https://supabase.com/privacy
4. Managing Your Cookie Preferences
When you first visit our site, you will see a cookie consent banner with two options: • Accept All: enables essential, functional, and analytics cookies. • Essentials Only: enables only the cookies necessary for the site to work. Functional and analytics cookies are disabled. You can change your preference at any time by clearing your browser cookies and revisiting the site, which will show the consent banner again. You can also control cookies through your browser settings: • Chrome: Settings → Privacy and Security → Cookies • Firefox: Settings → Privacy & Security → Cookies • Safari: Preferences → Privacy • Edge: Settings → Cookies and Site Permissions Note: blocking essential cookies may prevent you from using key features like logging in or making payments.
5. Cookie Retention
• Authentication cookies: expire after 7 days of inactivity or when you sign out. • Theme preference: persists until you clear browser data. • Cookie consent: persists for 12 months, then we ask again. • Analytics cookies: expire after 30 days.
6. Updates to This Policy
We may update this cookie policy as our technology or legal requirements change. We will post the updated policy on this page with a new "Last updated" date.
7. Contact Us
For questions about our use of cookies, contact us at: Email: privacy@helpbyexperts.com Website: https://www.helpbyexperts.com