I forgot my email password and the reset doesn't work
Use "Don't remember your password?" on the webmail page (the Email Password Manager). If you never registered for it, chat with Eastlink to have it reset.
Eastlink Email: Settings, Sign-In & Fixes
Eastlink uses mail.eastlink.ca for both incoming and outgoing mail. Your email password is separate from your My Eastlink account password, which catches many people out.
Covers @eastlink.ca. Run by Eastlink. Checked against Eastlink's own help pages, November 2026.
Eastlink email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | mail.eastlink.ca | 993 | SSL/TLS |
| Outgoing (SMTP) | mail.eastlink.ca | 465 | SSL/TLS; authentication required |
- Username: Your full email address
- Password: No app password: use your email password, which is separate from your My Eastlink account password.
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: Eastlink email settings
Email still not working?
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Common Eastlink email problems
My My Eastlink password does not work for email
My Eastlink (access.eastlink.ca) and your email have separate passwords.
Webmail says "You are not authorised to access this application"
Clear your browser cache and cookies, then sign in again.
My mailbox is full
Junk, Spam, Sent, Drafts and Trash all count toward your space. Empty them.
Guides say imap.eastlink.ca but Eastlink says mail.eastlink.ca
Eastlink's own help uses mail.eastlink.ca for both incoming and outgoing mail.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: Eastlink: configuring your Eastlink email address · Eastlink: webmail and Email Password Manager. Providers change settings from time to time; their own page is the final word.
Tried the steps and still stuck?
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