My mail app won't connect to Shaw at all
Webmail must be set to "Classic" mode in Mail Preferences for apps to work. You can only change this from a computer browser, not a phone.
Shaw Email: Settings, Sign-In & Fixes
Shaw email is now looked after by Rogers. Mail apps only connect when webmail is set to Classic mode, and the username is the part before @shaw.ca.
Covers @shaw.ca. Run by Rogers, after the Rogers and Shaw merger. Checked against Shaw's own help pages, November 2026.
⚠️ Existing addresses keep working; no new sign-ups
Since February 26, 2026 Rogers no longer creates new @shaw.ca addresses. Existing addresses keep working in webmail and on your devices.
Shaw email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | imap.shaw.ca | 993 | SSL/TLS |
| Incoming (POP) | pop.shaw.ca | 995 | SSL/TLS |
| Outgoing (SMTP) | mail.shaw.ca | 587 | SSL/TLS on iPhone, STARTTLS on Android; authentication required |
- Username: Your email address without @shaw.ca (for example jsmith)
- Password: No app password: use your Shaw email password, which is separate from your MyRogers (Shaw) account password.
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: Shaw email settings
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Common Shaw email problems
Login fails when I use my full email address
In mail apps, Shaw uses only the part before @shaw.ca as the username.
It says "Login failed. Invalid credentials" or HTTP ERROR 400
Type the details again carefully. If it still fails, set a new email password in MyRogers (Shaw) under Internet, Email Accounts, Edit. If that fails too, ask Rogers to check the account.
I mixed up my email password and my MyRogers password
They are two separate passwords. Change the email one under Email Accounts.
I'm getting bounce-backs for emails I never sent
Someone may be using your account. Change your email password straight away.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: Rogers: Shaw POP and IMAP email server settings · Rogers: Shaw email FAQ · Rogers: fixing common Shaw email problems. Providers change settings from time to time; their own page is the final word.
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