Email stopped working on my old setup
Replace imap.xplornet.com and smtp.xplornet.com with imap.xplore.net and smtp.xplore.net.
Xplore Email: Settings, Sign-In & Fixes
Xplornet is now called Xplore, and its mail servers moved to xplore.net names. Your address can still end in xplornet.com, xplornet.ca or silomail.com; the same settings work for all of them.
Covers @xplornet.com, @xplornet.ca, @silomail.com. Run by Xplore Inc.. Checked against Xplore's own help pages, November 2026.
Xplore email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | imap.xplore.net | 993 | SSL/TLS |
| Incoming (POP) | pop.xplore.net | 995 | SSL/TLS |
| Outgoing (SMTP) | smtp.xplore.net | 465 | SSL/TLS; authentication required |
- Username: Your full email address
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: Xplore email settings
Email still not working?
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Common Xplore email problems
My app will not sign in after I changed my password
Update the password in the mail settings on every device after changing it in webmail or MyXplore.
I forgot my Xplore email password
Change it in MyXplore under Settings, Change Email Password, or from webmail.
Which settings do I use for xplornet.ca or silomail.com?
Xplore says the same settings apply to all its addresses.
My mailbox was closed after I stopped using it
Xplore has a policy for closing inactive email accounts. Sign in regularly to keep yours.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: Xplore: server settings for Xplore email · Xplore: Outlook 365 change settings guide (PDF) · Xplore: iOS 15 email setup guide (PDF) · Xplore: inactive email account policy. Providers change settings from time to time; their own page is the final word.
Tried the steps and still stuck?
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