My outgoing mail stopped working
Since November 10, 2022, the outgoing server must be sslmail.execulink.com on port 465 with SSL (or 587 with TLS), with your password entered.
Execulink Email: Settings, Sign-In & Fixes
Execulink uses sslmail.execulink.com for incoming and outgoing mail. Older setups stopped sending in November 2022, and your password is needed for both directions.
Covers @execulink.com. Run by Execulink Telecom. Checked against Execulink's own help pages, November 2026.
Execulink email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | sslmail.execulink.com | 993 | SSL/TLS |
| Incoming (POP) | sslmail.execulink.com | 995 | SSL/TLS |
| Outgoing (SMTP) | sslmail.execulink.com | 465 | SSL/TLS (or port 587 with TLS); password required |
- Username: Your full email address (for example john.smith@execulink.com)
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: Execulink email settings
Email still not working?
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Common Execulink email problems
My mail app says the password is optional and then fails
Execulink needs your password for both incoming and outgoing mail. Always type it in.
My phone shows a certificate error during setup
Choose "accept all certificates" if your phone offers it.
My login is rejected
Use your full email address, not just the name part.
My emails land in other people's spam
Send through the sslmail.execulink.com server with your password turned on, and see Execulink's article on outgoing emails going to spam.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: Execulink: email settings · Execulink: outgoing emails going to spam. Providers change settings from time to time; their own page is the final word.
Tried the steps and still stuck?
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