My mail app setup fails when I'm on another company's internet
Primus says app setup may not work off the Primus network. Use Primus Webmail (webmail.primus.ca) instead.
Primus Email: Settings, Sign-In & Fixes
Primus gives server names for its email but not the ports or security settings, so we do not list them here. Primus also says mail apps may not work when you are on another company's internet.
Covers @primus.ca. Run by Primus (Distributel). Checked against Primus's own help pages, November 2026.
Primus email server settings
Primus doesn't publish settings we could confirm, so we don't list any here (a wrong port causes more trouble than none). Use the settings on Primus's own settings page.
Email still not working?
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Common Primus email problems
My magma.ca address won't sign in at webmail.magma.ca
Try signing in at webmail.primus.ca instead.
I read that Primus email is shutting down
That news was about iPrimus in Australia, which is a different company. It does not apply to primus.ca addresses.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: Primus help: email setup in Windows 10 Mail. Providers change settings from time to time; their own page is the final word.
Tried the steps and still stuck?
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