I can't sign in to a mailbox I've never used
Turn it on at mtsmail.ca with your mymts.net ID and your High Speed Internet password as the temporary password, then set a security question.
Bell MTS Email: Settings, Sign-In & Fixes
Bell MTS runs @mymts.net email in Manitoba. You sign in with the @mymts.net address only: @mtsmail.ca addresses are aliases, and mts.net is your internet login, not your email.
Covers @mymts.net. Run by Bell MTS (Bell Canada, Manitoba). Checked against Bell MTS's own help pages, November 2026.
Bell MTS email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | mail.mymts.net | 993 | SSL/TLS |
| Incoming (POP) | mail.mymts.net | 995 | SSL/TLS |
| Outgoing (SMTP) | mail.mymts.net | 587 | STARTTLS; authentication required |
- Username: Your full @mymts.net address (an @mtsmail.ca alias cannot be used to sign in)
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: Bell MTS email settings
Email still not working?
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Common Bell MTS email problems
Login fails with my @mtsmail.ca address
Sign in with your full @mymts.net address. The mtsmail.ca address is only an alias.
I'm locked out after trying to reset my password
The reset page allows 3 tries, then locks for 15 minutes. Wait, then try again with your security question.
I forgot my password and never set a security question
Bell cannot look up your password. Contact Bell MTS to have it reset.
My username ends in mts.net and email will not sign in
name@realm.mts.net is your internet connection login, not your email login. Email uses your @mymts.net address.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: Bell: activating and using your Bell MTS Mail account. Providers change settings from time to time; their own page is the final word.
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