It says "imap.telus.net refused to allow a connection"
Those are the old settings from before the move to Google. Remove the account and add it again as a Google or Gmail account.
TELUS Email: Settings, Sign-In & Fixes
TELUS email is now powered by Google, so it uses Gmail servers and the Google sign-in screen. It is still a TELUS-managed account, not a free personal Gmail account.
Covers @telus.net, @telusplanet.net. Run by Google, on behalf of TELUS. Checked against TELUS's own help pages, November 2026.
⚠️ Moved to a new system
TELUS moved telus.net and telusplanet.net mailboxes to Google. Your address stayed the same, but the old imap.telus.net and smtp.telus.net settings no longer work: set your apps up again with the Gmail settings below.
TELUS email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | imap.gmail.com | 993 | SSL/TLS |
| Outgoing (SMTP) | smtp.gmail.com | 465 | SSL/TLS (or port 587 with STARTTLS); authentication required |
- Username: Your full email address (name@telus.net)
- Password: Most current apps show a Google sign-in window, so no app password is needed. Some older apps, such as certain Outlook versions, need a Google app password, which requires 2-Step Verification.
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: TELUS email settings
Email still not working?
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Common TELUS email problems
Thunderbird or Outlook keeps rejecting my TELUS password
Use the app's Google sign-in option. If the app has none, turn on 2-Step Verification and create a Google app password.
Is my TELUS email now a normal Gmail account?
No. It is a TELUS-managed Google account with Gmail, Calendar and Contacts. Manage it through email.telus.net and My TELUS.
I forgot my TELUS email password
Change it in My TELUS under Internet, Email, Change password (a one-time code goes to your backup contact).
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: TELUS: TELUS email powered by Google, what you need to know · TELUS: set up TELUS email on your devices · TELUS Business: set up TELUS email in Outlook 2013 (Gmail server settings) · TELUS: change your TELUS email password. Providers change settings from time to time; their own page is the final word.
Tried the steps and still stuck?
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