My mail app login fails
The username must be your full @sasktel.net address.
SaskTel Email: Settings, Sign-In & Fixes
SaskTel uses mail.sasktel.net for everything, and wants your full @sasktel.net address as the username, not just the part before the @. Webmail Preferences only appear on the desktop site.
Covers @sasktel.net. Run by SaskTel. Checked against SaskTel's own help pages, November 2026.
SaskTel email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | mail.sasktel.net | 993 | SSL/TLS |
| Incoming (POP) | mail.sasktel.net | 995 | SSL/TLS |
| Outgoing (SMTP) | mail.sasktel.net | 465 | SSL/TLS; authentication required |
- Username: Your full email address (name@sasktel.net)
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: SaskTel email settings
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Common SaskTel email problems
I can't send email
Turn on outgoing authentication and set it to "use same settings as incoming". Use port 465 or 587 with SSL, not port 25.
Email stopped after I changed my password in webmail
Update the password in both the incoming and outgoing settings in every app.
I can't find webmail Preferences on my phone
Preferences are not available in phone browsers. Switch to the desktop site.
My webmail folders don't show on my phone
Use IMAP instead of POP so your webmail folders sync.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: SaskTel: settings for sasktel.net email · SaskTel: using sasktel.net webmail. Providers change settings from time to time; their own page is the final word.
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