My emails are stuck in the Outbox
Make sure outgoing (SMTP) authentication is turned on in your app. Guides disagree on the outgoing server, so confirm it in your Vidéotron customer account.
Vidéotron Email: Settings, Sign-In & Fixes
Vidéotron runs its own @videotron.ca email in Québec. We could not confirm its server settings on Vidéotron's own pages, and other guides disagree on the outgoing server, so check with Vidéotron before typing them in.
Covers @videotron.ca. Run by Vidéotron. Reviewed November 2026.
Vidéotron email server settings
Vidéotron doesn't publish settings we could confirm, so we don't list any here (a wrong port causes more trouble than none).
Email still not working?
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Common Vidéotron email problems
My mail app rejects my login
Use your full @videotron.ca address as the username.
I'm locked out or forgot my password
Reset it from the Courriel section of your Vidéotron customer account ('Gérer vos comptes') instead of making a new address.
I got a 'Vidéotron' invoice or account-closure email that looks odd
Fake Vidéotron emails have been going around for a long time. Do not click the links; go to the Vidéotron website yourself and sign in there.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Tried the steps and still stuck?
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