Outlook or iPhone Mail can't connect to my free mail.com account
Other mail apps only work with mail.com Premium. Use the free mail.com app or website, or upgrade.
Mail.com Email: Settings, Sign-In & Fixes
Mail.com only lets Premium (paid) accounts use Outlook, iPhone Mail or other mail apps. Free accounts have to use the mail.com website or the mail.com app.
Covers @mail.com. Run by mail.com. Checked against Mail.com's own help pages, November 2026.
Mail.com email server settings
| Server | Address | Port | Security |
|---|---|---|---|
| Incoming (IMAP) | imap.mail.com | 993 | SSL/TLS |
| Incoming (POP) | pop.mail.com | 995 | SSL/TLS |
| Outgoing (SMTP) | smtp.mail.com | 587 | STARTTLS |
- Username: Your full email address
- Password: POP, IMAP and sending from other apps are Premium (paid) features only. With two-factor authentication on, you also need an application-specific password.
- Use IMAP if you read mail on more than one device; POP downloads mail to one device only.
Official page: Mail.com email settings
Email still not working?
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Common Mail.com email problems
My Premium account still can't connect
POP3 and IMAP are off by default. In mail.com, go to Settings, POP3 & IMAP, and turn them on.
My password is rejected in the app
Create an application-specific password in Security Options (it is shown only once) and use it in the app.
Port 993 is blocked on my network
Port 143 also works, but only with STARTTLS turned on.
Problems that look the same on every provider
Can't sign in, or the password stopped working
- Sign in on the provider's own webmail page first. If that works, the problem is your mail app, not the account.
- If webmail rejects the password, use the provider's "Forgot password" page. Never use a reset link from an email you did not ask for.
- Many providers now need a separate app password (or their own sign-in screen) for Outlook, Apple Mail and phone apps. Your normal password will not work there.
Not receiving emails
- Check Spam, Junk and any filters or "blocked senders" in webmail.
- Check whether the mailbox is full; most providers stop accepting mail at the storage limit.
- If your app shows nothing new but webmail does, remove and re-add the account in the app using IMAP.
Can't send, or emails are stuck in the Outbox
- Check the outgoing (SMTP) server, port and security on this page against your app; old guides often list ports that no longer work.
- Turn on "My outgoing server requires authentication" and use the same username and password as incoming.
- Large attachments are a common cause. Remove the attachment and try again.
Contacts are getting spam from my address
- Change the password from webmail, then sign out of all other sessions if the provider offers it.
- Check forwarding rules, filters and the reply-to address in settings; attackers often add a hidden forward.
- Turn on two-step verification, and update the password anywhere else you used the same one.
Setting it up on a new phone or computer
- Use IMAP rather than POP so mail stays in sync across your phone, computer and webmail.
- Enter your full email address as the username unless the provider says otherwise.
- If the app offers the provider by name (Yahoo, Google, Outlook), choose that instead of "Other".
Sources: mail.com: IMAP server details · mail.com: POP3 server details · mail.com: what are POP, IMAP and SMTP (Premium only) · mail.com: application-specific passwords. Providers change settings from time to time; their own page is the final word.
Tried the steps and still stuck?
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