Canon Error E15: Cartridge / print head cannot be recognized
Also shows as: Support code 1472 (G-series) / 1682 (TS3100, E3100); alarm lamp flashes 15 times on PIXMA G1010 series
The printer cannot recognise a cartridge or print head. On PIXMA G-series it is support code 1472. On TS3100 / E3100-type models it is support code 1682.
What to try
- Check that the cartridge or print head is installed properly.
- Make sure it is the correct, compatible type for your printer.
- Install the appropriate one if needed.
When it needs a technician
If the correct part is installed properly and the code persists, contact Canon.
Which models show E15
Canon documents this code for models including PIXMA G2010 series, PIXMA TS3100 series, PIXMA E3100 series, PIXMA G3010 series.
Varies by model: G2010 / G3010 series: 1472. TS3100 / E3100 series: 1682.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - "An Error Occurs" (LCD error code table). Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing E15?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician