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Canon Support Code 2114: Paper settings do not match the rear tray

Also shows as: E59 (LCD code on some display-less TS / E models)

✅ Usually fixable yourself

The paper size or type set in the printer driver (or for copying) does not match the paper registered for the rear tray on the printer.

What to try

  1. Press the printer's Stop button to cancel printing (or press OK on LCD models to see the options).
  2. Check that the paper loaded in the rear tray matches the paper size registered in the printer.
  3. Check the paper settings in the printer driver, then retry printing.
  4. If the loaded paper is larger than the size set in the driver, Canon says you can press OK and continue without changing settings.

When it needs a technician

Not a repair issue. Canon notes you can turn off this mismatch check in the printer's operation mode settings.

Which models show 2114

Canon documents this code for models including PIXMA TS3300 series, PIXMA TS3100 series, PIXMA TS6300 series, PIXMA TS5100 series, PIXMA G6000 series, PIXMA TR8500 series.

First steps for any printer error

  1. Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
  2. Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
  3. Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
  4. Check the cartridges or tanks are genuine, correctly seated, and not empty.
  5. Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
  6. Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Canon Inkjet Manual (ij.manual.canon) - TS3300 series, support code 2114. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

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Eric Paul Amora · Printer & Hardware Repair Technician

Related Canon codes

5100 — Print head / cartridge holder cannot moveB203 — Error that needs a Canon repairB204 — Error that needs a Canon repair6000 — Printer error (check for a paper jam first)1300 — Paper jam (rear tray / output slot)1003 — Out of paper / paper not loaded (front tray or cassette)2110 — Paper settings do not match the cassette4103 — Cannot print with current print settings2900 — Print head alignment sheet could not be scanned2700 — Copy or scan timed out after an error3402 — Copy memory is full1700 — Ink absorber is almost full (warning)

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