Canon Error E13: Ink may have run out
Also shows as: Support code 1686
✅ Usually fixable yourself
The ink may have run out (support code 1686).
What to try
- Replace the cartridge the printer flags. Canon recommends genuine Canon cartridges.
- Or hold Stop for at least 5 seconds to keep printing with the remaining ink, which turns off ink-level detection (see support code 1686).
When it needs a technician
Not a repair issue.
Which models show E13
Canon documents this code for models including PIXMA TS3100 series, PIXMA E3100 series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - "An Error Occurs" (LCD error code table). Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing E13?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
Related Canon codes
5100 — Print head / cartridge holder cannot moveB203 — Error that needs a Canon repairB204 — Error that needs a Canon repair6000 — Printer error (check for a paper jam first)1300 — Paper jam (rear tray / output slot)2114 — Paper settings do not match the rear tray4103 — Cannot print with current print settings2900 — Print head alignment sheet could not be scanned1700 — Ink absorber is almost full (warning)1688 — Ink has run out1684 — Ink cartridge / tank cannot be recognized1686 — Ink cartridge issue / ink may have run out