Canon Support Code 4102: Media type and paper size do not match

Usually fixable yourself. Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.

Also shows as: E11 on small-LCD models (shared with 4103)

✅ Usually fixable yourself

The media type and paper size set for the job are not a valid combination.

What to try

Press Stop to cancel printing.
Change the media type or paper size setting.
For example, Photo Paper Plus Glossy II needs 4 x 6, 5 x 7 or 5 x 5 in size; Glossy Photo Paper needs 4 x 6.
Print again.

Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.

Canon documents this code for models including PIXMA TS3100 series, PIXMA TS3300 series, PIXMA TS3400 series, PIXMA MG2900 series.

Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
Check the cartridges or tanks are genuine, correctly seated, and not empty.
Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Canon Inkjet Manual - PIXMA TS3100 series, support code 4102. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.

Eric Paul Amora · Printer & Hardware Repair Technician