HP Error 10.3100: Non-HP supply installed
Also shows as: 10.310X, 10.3101, 10.3102, 10.3103, Non-HP supplies installed
✅ Usually fixable yourself
The printer has detected a non-HP toner cartridge. The last digit shows the color: 0 black, 1 cyan, 2 magenta, 3 yellow.
What to try
- Install a genuine HP toner cartridge.
- If you believe you bought a genuine HP cartridge, check it at www.hp.com/go/anticounterfeit.
When it needs a technician
HP does not call for service for this message.
Which models show 10.3100
HP documents this code for models including HP LaserJet Pro M203, HP Color LaserJet Pro printers.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP LaserJet Pro, Troubleshoot 10.xx and Supplies messages. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 10.3100?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
Related HP codes
49 — Firmware communication error10.0000 — 10.x supply memory error (toner cartridge)10.0100 — Supply Problem: toner cartridge communication error10.3300 — Used toner cartridge installed10.7000 — Toner cartridge past Very Low10.8100 — Black toner cartridge at end of life0x610000f6 — Carriage jamE0 — Ink cartridge problemE1 — Paper size mismatchE2 — Paper length mismatchE3 — Carriage jamE4 — Paper jam