Canon Support Code C000: Printer error (reset required)
A printer error has occurred.
What to try
- Cancel printing, turn off the printer and unplug it.
- Plug it back in and turn it on.
- On MAXIFY MB2700/MB5100, Canon also says to check that nothing (packing material, jammed paper) blocks the print head holder and that ink tanks are clicked in.
When it needs a technician
If the steps above do not clear it, Canon says to contact your nearest Canon service center to request a repair.
Which models show C000
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS5100 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR8500 series, PIXMA G6000 series.
Varies by model: MAXIFY MB2700 series adds checks for obstructions to the print head holder and ink tank seating.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code C000. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing C000?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician