Canon Support Code 6502: Printer error (reset required)
🧑🔧 Needs servicing
A printer error has occurred.
What to try
- Turn off the printer and unplug it.
- Plug it back in and turn it on.
When it needs a technician
If the steps above do not clear it, Canon says to contact your nearest Canon service center to request a repair.
Which models show 6502
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR8500 series, MAXIFY MB2700 series, MAXIFY MB5100 series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code 6502. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 6502?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
Related Canon codes
5100 — Print head / cartridge holder cannot moveB502 — Printer error (MAXIFY)B504 — Printer error (MAXIFY)6000 — Printer error (check for a paper jam first)1300 — Paper jam (rear tray / output slot)1003 — Out of paper / paper not loaded (front tray or cassette)2110 — Paper settings do not match the cassette2114 — Paper settings do not match the rear tray4103 — Cannot print with current print settings2700 — Copy or scan timed out after an error3402 — Copy memory is full1700 — Ink absorber is almost full (warning)