Canon Support Code 5B02: Printer error, contact service

Needs servicing. Canon's only listed action is to contact your nearest Canon service center to request a repair.

Also shows as: 5B12, 5B13 (same message on the same models)

🧑‍🔧 Needs servicing

A printer error has occurred that Canon says needs repair.

What to try

Note the code.
Contact your nearest Canon service center to request a repair.
Canon notes that while ink-level warnings or errors are active the printer cannot print or scan.

Canon's only listed action is to contact your nearest Canon service center to request a repair.

Canon documents this code for models including PIXMA TS5100 series, PIXMA TS7400 series, PIXMA TR4500 series, PIXMA MG3600 series.

Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
Check the cartridges or tanks are genuine, correctly seated, and not empty.
Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Canon Inkjet Manual - PIXMA TS5100 series, support code 5B02. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.

Eric Paul Amora · Printer & Hardware Repair Technician