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Canon Support Code 5011: Printer error (Canon gives no specific cause)

Also shows as: 5012 (same instructions)

🧭 Fixable with care

Canon's manual lists the cause of support code 5011 only as "Printer error has occurred." It does not say which part has failed. Canon's fix is a full power reset, and a repair if the code keeps coming back.

What to try

  1. Turn off the printer and unplug it.
  2. Plug the printer in again and turn it back on.
  3. If the code comes back, contact your nearest Canon service center to request a repair.
  4. On models with fax: Canon warns that unplugging deletes any faxes stored in the printer's memory, so print or forward them first if you can.

When it needs a technician

If the code is still there after you unplug the printer and plug it back in, Canon says to contact a Canon service center for a repair. There is no further home fix in Canon's manual.

Which models show 5011

Canon documents this code for models including PIXMA TS3300 series, PIXMA TS3100 series, PIXMA G3010 series, PIXMA G2010 series, PIXMA TS6300 series, PIXMA MG3600 series.

First steps for any printer error

  1. Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
  2. Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
  3. Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
  4. Check the cartridges or tanks are genuine, correctly seated, and not empty.
  5. Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
  6. Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Canon Inkjet Manual (ij.manual.canon) - TS3300 series, support code 5011. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

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Eric Paul Amora · Printer & Hardware Repair Technician

Related Canon codes

5100 — Print head / cartridge holder cannot moveB203 — Error that needs a Canon repairB204 — Error that needs a Canon repair6000 — Printer error (check for a paper jam first)1300 — Paper jam (rear tray / output slot)1003 — Out of paper / paper not loaded (front tray or cassette)2110 — Paper settings do not match the cassette2114 — Paper settings do not match the rear tray4103 — Cannot print with current print settings2900 — Print head alignment sheet could not be scanned2700 — Copy or scan timed out after an error3402 — Copy memory is full

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