Canon Support Code 4104: Paper size or type cannot feed from cassette
The paper size or media type specified cannot be fed from the cassette.
What to try
- Press Stop to cancel printing.
- Set the paper size to one the cassette supports (Canon lists A4, Letter, A5 or B5 on many models) and the media type to Plain Paper.
- Print again, or select the rear tray as the paper source if you want to keep the settings.
When it needs a technician
Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.
Which models show 4104
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS3400 series, PIXMA TS5100 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR8500 series.
Varies by model: On MAXIFY MB2700 series the message refers to cassette 2, which supports A4, Letter or Legal plain paper.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code 4104. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 4104?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician