Canon Support Code 2500: Automatic print head alignment failed
Automatic print head alignment failed, for example because nozzles are clogged, the wrong paper size is loaded, or strong light is hitting the output slot.
What to try
- Press OK to clear the error.
- Print a nozzle check pattern to check the print head.
- Load A4 or Letter plain paper in the cassette (as the page specifies for your model).
- Keep the paper output slot out of direct strong light.
- Run automatic print head alignment again; if it still fails, use manual print head alignment.
When it needs a technician
Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.
Which models show 2500
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA G6000 series, PIXMA G7000 series, MAXIFY GX6000 series, MAXIFY MB2700 series, MAXIFY MB5100 series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code 2500. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 2500?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician