Canon Support Code 2113: Print paper settings do not match tray settings
The paper size or media type in your print settings does not match the paper information registered for the rear tray or cassette.
What to try
- Press OK on the printer to see your options.
- Choose to print on the paper already set, or replace the paper to match your print settings, or cancel.
- Make the paper size and media type in the printer driver match the paper actually loaded.
- Update the tray paper information on the printer if you changed the paper.
When it needs a technician
Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.
Which models show 2113
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS5100 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR8500 series, PIXMA G6000 series.
Varies by model: On MAXIFY MB2700 series 2113 refers to cassette paper information for printing or copying.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code 2113. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 2113?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician