Canon Support Code 1874: Cassette or feed slot cover problem
On many models, the rear tray feed slot cover is open and the cassette is not inserted.
What to try
- Close the feed slot cover of the rear tray.
- Insert the cassette.
- Set the paper information for the rear tray and cassette when the screens appear.
- To cancel printing, press the Stop button.
When it needs a technician
Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.
Which models show 1874
Canon documents this code for models including PIXMA TS5100 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR8500 series, PIXMA G6000 series, PIXMA G7000 series, MAXIFY MB2700 series.
Varies by model: On MAXIFY MB2700/MB5100 series, 1874 means cassette 1 and cassette 2 are both not inserted.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS5100 series, support code 1874. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 1874?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician