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Canon Support Code 1687: FINE cartridge not installed properly

✅ Usually fixable yourself

A FINE cartridge is not seated correctly in the holder.

What to try

  1. Open the scanning unit or cover so the ink cartridge locking cover opens (on MG3600, open the paper output cover).
  2. Remove the FINE cartridge, then install it again.
  3. Press the locking cover (or push up the lock lever) until it clicks into place.
  4. Close the scanning unit or cover.

When it needs a technician

Canon gives no repair step for this code.

Which models show 1687

Canon documents this code for models including PIXMA MG3600 series, PIXMA TS5100 series, PIXMA E410 series, PIXMA TS6400 series, PIXMA TS7400 series, PIXMA TR150 series.

First steps for any printer error

  1. Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
  2. Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
  3. Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
  4. Check the cartridges or tanks are genuine, correctly seated, and not empty.
  5. Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
  6. Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Canon Inkjet Manual (ij.manual.canon) - TS5100 series, support code 1687. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

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Eric Paul Amora · Printer & Hardware Repair Technician

Related Canon codes

5100 — Print head / cartridge holder cannot moveB203 — Error that needs a Canon repairB204 — Error that needs a Canon repairB200 — Error that needs a Canon repair6000 — Printer error (check for a paper jam first)1300 — Paper jam (rear tray / output slot)1003 — Out of paper / paper not loaded (front tray or cassette)2110 — Paper settings do not match the cassette2114 — Paper settings do not match the rear tray4103 — Cannot print with current print settings2900 — Print head alignment sheet could not be scanned2700 — Copy or scan timed out after an error

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