Canon Support Code 1476: Incompatible print head installed

Fixable with care. Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.

Also shows as: E05 on small-LCD models

🧭 Fixable with care

The installed print heads are not compatible with this printer.

What to try

Press Stop to cancel any print job.
Open the scanning unit / cover and close the ink valve if fitted.
Remove the print heads without touching the gold contacts or nozzles.
Install print heads made for your model, color on the left and black on the right, and lock them in.
Open the ink valve (if fitted) and close the scanning unit / cover.

Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.

Canon documents this code for models including PIXMA G6000 series, PIXMA G3010 series, PIXMA G7000 series.

Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
Check the cartridges or tanks are genuine, correctly seated, and not empty.
Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Canon Inkjet Manual - PIXMA G6000 series, support code 1476. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.

Eric Paul Amora · Printer & Hardware Repair Technician