Canon Support Code 1403: Print head may be damaged / cartridge error
Also shows as: E05 / alarm lamp 5 flashes (print head cannot be recognized) on PIXMA G1010/G2010 series
The meaning depends on the model. On ink-tank and print-head models (for example G3010) Canon says the print head may be damaged. On FINE-cartridge models (for example TS3300) it is a FINE cartridge error.
What to try
- Print-head models: turn the printer off and back on.
- FINE-cartridge models: remove the FINE cartridge and reinstall it. If that does not help, Canon says to replace it with a new one.
- If this does not solve it, contact your nearest Canon service center to request a repair.
When it needs a technician
If a restart or a new cartridge does not clear it, Canon says to request a repair.
Which models show 1403
Canon documents this code for models including PIXMA TS3300 series, PIXMA TS3100 series, PIXMA G3010 series, PIXMA G2010 series, PIXMA TS6300 series, PIXMA MG3600 series.
Varies by model: G3010 series: "Print head may be damaged." TS3300 series: "FINE cartridge error occurred."
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual (ij.manual.canon) - G3010 series, support code 1403. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 1403?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician