Canon Support Code 1310: Paper size not suited to automatic duplex
The loaded paper size may not be compatible with automatic two-sided printing.
What to try
- Use a paper size that supports auto duplex (Canon lists A4, Letter, A5 and B5 for many models).
- Make sure the paper loaded matches the paper size in your print settings.
- Remove the paper being printed, load paper of a supported size, and press the OK button.
- Printing resumes from the next sheet; the page where the error occurred and its back are not printed.
- To cancel printing, press the Stop button.
When it needs a technician
Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.
Which models show 1310
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS5100 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR4500 series, PIXMA TR8500 series.
Varies by model: The list of duplex-compatible paper sizes varies by model; check the error page for your series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code 1310. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 1310?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician