Canon Support Code 1304: Paper jam during automatic duplex printing
🧭 Fixable with care
Paper jammed while the printer was printing on both sides automatically.
What to try
- Remove paper visible at the paper output slot as for code 1300.
- If paper is inside the printer, follow Canon's steps for paper jammed inside the printer.
- Check the cassette feed slot and remove any paper slowly with both hands without tilting the printer.
- If none of these apply, open the rear cover and remove the paper from the rear side.
- Reload paper properly, press OK, and reprint any page that did not print.
When it needs a technician
If the steps above do not clear it, Canon says to contact your nearest Canon service center to request a repair.
Which models show 1304
Canon documents this code for models including PIXMA TS6300 series, PIXMA TS5100 series, PIXMA TS7400 series, PIXMA TS8300 series, PIXMA TS9100 series, PIXMA TS6100 series, PIXMA TR4500 series, PIXMA TR8500 series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS6300 series, support code 1304. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 1304?
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Related Canon codes
5100 — Print head / cartridge holder cannot moveB203 — Error that needs a Canon repairB204 — Error that needs a Canon repair6000 — Printer error (check for a paper jam first)1300 — Paper jam (rear tray / output slot)1003 — Out of paper / paper not loaded (front tray or cassette)2110 — Paper settings do not match the cassette2114 — Paper settings do not match the rear tray4103 — Cannot print with current print settings2900 — Print head alignment sheet could not be scanned2700 — Copy or scan timed out after an error3402 — Copy memory is full