Canon Support Code 1001: Disc tray or multi-purpose tray not attached
You started a disc label (or multi-purpose tray) print job but the tray is not attached to the printer.
What to try
- Use the disc tray (or multi-purpose tray) supplied with the printer.
- Place the printable disc or media on the tray.
- Attach the tray to the printer.
- Select OK on the touch screen or press the OK button.
When it needs a technician
Rarely. Canon lists no repair step for this code. If it keeps coming back after the steps above, contact Canon support.
Which models show 1001
Canon documents this code for models including PIXMA TS9100 series, PIXMA TS8300 series, PIXMA MX920 series.
Varies by model: On the TS8300 series 1001 refers to the multi-purpose tray; on the TS9100 and MX920 series it refers to the disc tray.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TS9100 series, support code 1001. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 1001?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician