Canon Support Code 9500: Printer error (reset required)
🧑🔧 Needs servicing
A printer error has occurred.
What to try
- Turn off the printer and unplug it.
- Plug it back in and turn it on.
- On fax models, unplugging deletes faxes stored in memory.
When it needs a technician
If the steps above do not clear it, Canon says to contact your nearest Canon service center to request a repair.
Which models show 9500
Canon documents this code for models including PIXMA TR4500 series, PIXMA TR8500 series, PIXMA G7000 series, MAXIFY MB2700 series, MAXIFY MB5100 series, PIXMA MX920 series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Canon Inkjet Manual - PIXMA TR4500 series, support code 9500. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 9500?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
Related Canon codes
B502 — Printer error (MAXIFY)B504 — Printer error (MAXIFY)1003 — Out of paper / paper not loaded (front tray or cassette)2110 — Paper settings do not match the cassette2114 — Paper settings do not match the rear tray4103 — Cannot print with current print settings2900 — Print head alignment sheet could not be scanned2700 — Copy or scan timed out after an error3402 — Copy memory is full1688 — Ink has run out1600 — Ink may have run out1641 — Ink tank may be below the lower limit line (MegaTank)