HP Error 52: Laser scanner error
Also shows as: 52.XY Error, 52 Scanner Error, Turn off then on
HP describes a 52.XY error as a temporary printing error. HP's general article for "52 Scanner Error" says it means an error with the laser/scanner assembly inside the printer (not the document scanner).
What to try
- Turn the printer off and then on.
- Check whether the message clears after the printer initializes.
When it needs a technician
If the message persists, HP says to contact an HP-authorized service or support provider.
Which models show 52
HP documents this code for models including HP LaserJet P3010 series, HP LaserJet Enterprise P3015.
Varies by model: HP's general support article "52 Scanner Error, Turn off then on" (ish_1797355-1745910-16) says the error comes from the laser/scanner assembly.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP LaserJet P3010 Series Printers, Interpret control-panel messages. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 52?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician