HP Error 11: 11.XX internal clock error
Also shows as: 11.XX Internal Clock Error
🧑🔧 Needs servicing
The printer's real-time clock has had an error. Printing can continue, but a prompt appears every time the printer is turned on.
What to try
- Press OK to continue printing.
- Expect the prompt to return each time the printer starts until the clock is repaired.
When it needs a technician
HP says to contact an HP-authorized service or support provider to resolve it.
Which models show 11
HP documents this code for models including HP LaserJet P3010 series, HP LaserJet Enterprise P3015.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP LaserJet P3010 Series Printers, Interpret control-panel messages. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 11?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
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