HP Error 30.0012: Scanner motor home position
Also shows as: 30.0013, Scanner Error 12, Scanner Error 13
🧑🔧 Needs servicing
The scanner motor cannot find its home position. HP says this usually happens during startup.
What to try
- Turn the printer off and on again, then try the job again.
When it needs a technician
If the problem continues, HP says the scanner motor needs to be replaced and to contact HP support.
Which models show 30.0012
HP documents this code for models including HP LaserJet Pro MFP printers.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP LaserJet Pro, Troubleshoot 30.xx (scan failure) error messages. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 30.0012?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
Related HP codes
20 — 20.xx memory out error30.0016 — Scan sensor not communicating30.0017 — Scanner motor in wrong position30.0023 — Scanner calibration failed0x610000f6 — Carriage jamE0 — Ink cartridge problemE1 — Paper size mismatchE2 — Paper length mismatchE3 — Carriage jamE4 — Paper jamE5 — Scanner errorE6 — Printer error state