HP Error 0x6100001D: Carriage jam
On OfficeJet 4610 and 4620 series printers, 0x6100001D can show with a Carriage Jam message. The print carriage cannot move.
What to try
- Turn the printer off, wait 60 seconds, turn it on, and print a Printer Status Report.
- Unplug the printer, then clear paper from the cartridge access area, the cleanout door and underneath the printer.
- Use a flashlight to find and remove torn pieces of paper.
- Remove and reinsert the cartridges.
- Check that the posts in the cartridge parking area are not blocking the carriage, then plug directly into a wall outlet and reset.
When it needs a technician
If the printer still cannot print a test page after these steps, HP says to service or replace it.
Which models show 0x6100001D
HP documents this code for models including HP Officejet 4610, HP Officejet 4620, HP Deskjet Ink Advantage 4610, HP Deskjet Ink Advantage 4620.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - Carriage Jam, 0x61000008, 0x6100000B, 0x6100001D on HP Officejet 4610, 4620. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 0x6100001D?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician