HP Error 0x6100000B: Carriage jam or printer too cold
On OfficeJet 4610 and 4620 series printers, 0x6100000B can show with a Carriage Jam message: the carriage that holds the cartridges has stalled, often after a paper jam.
What to try
- Turn the printer off, wait 60 seconds, turn it on, and print a Printer Status Report.
- Unplug the printer, then clear paper from the cartridge access area, the cleanout door and underneath the printer, using a flashlight to find torn bits.
- Remove and reinsert the cartridges.
- Check that the posts in the cartridge parking area are not blocking the carriage.
- Plug the printer directly into a wall outlet and do a power reset.
When it needs a technician
If the test page still will not print after all steps, HP says to service or replace the printer.
Which models show 0x6100000B
HP documents this code for models including HP Officejet 4610, HP Officejet 4620, HP Deskjet Ink Advantage 4610, HP Deskjet Ink Advantage 4620.
Varies by model: On HP PageWide 300, 400 and 500 series, 0x6100000B with a Printer Failure message means the printer is too cold. HP says to move it above 5 C (41 F) and allow at least 4 hours, up to 12, to warm up (https://support.hp.com/us-en/document/c05488438).
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - Carriage Jam, 0x61000008, 0x6100000B, 0x6100001D on HP Officejet 4610, 4620. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 0x6100000B?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician