HP Printhead Jam: Printhead Jam
✅ Usually fixable yourself
The printer has detected a jam that is blocking the printhead.
What to try
- Follow the jam-clearing instructions on the printer control panel.
- Remove the jammed paper, then try printing again.
When it needs a technician
If the message returns with no jam present, contact HP for service.
Which models show Printhead Jam
HP documents this code for models including HP OfficeJet Pro X451, HP OfficeJet Pro X551.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP OfficeJet Pro X451 and X551 Series Printers, Error Messages. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing Printhead Jam?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
Related HP codes
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