HP Error 83C0000B: Blue or white screen error after firmware update
Also shows as: 0x83c0000b
HP says a firmware update affected a limited number of OfficeJet Pro 8010e and 9020e series printers with error 83C0000B. It shows on a white screen (8010 series) or blue screen (9020 series), and the printer stops responding.
What to try
- Note the code and whether it shows on a white or blue screen.
- Contact HP Customer Support for assistance; HP does not list owner fixes for this error.
When it needs a technician
HP's only listed step is to contact HP Customer Support.
Which models show 83C0000B
HP documents this code for models including HP OfficeJet Pro 8010e, HP OfficeJet Pro 9020e, HP OfficeJet Pro 9022e, HP OfficeJet Pro 9025e.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP OfficeJet Pro 8010e, 9020e Printers, Error 83C0000B. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 83C0000B?
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Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician