HP Error 10.0004: 10.0004 supply error (imaging drum)
Also shows as: 10.1004, 10.0004 Supply Error, 10.1004 Supply memory error
✅ Usually fixable yourself
There is a communication failure with the imaging drum.
What to try
- Turn the printer off and then on.
- Remove the imaging drum and reinstall it.
- If restarting and reinstalling do not clear the error, replace the imaging drum.
When it needs a technician
If the error persists, HP says to contact HP support.
Which models show 10.0004
HP documents this code for models including HP LaserJet Pro printers with a separate imaging drum.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP LaserJet Pro, Troubleshoot 10.xx and Supplies messages. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 10.0004?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician