HP Error 0x6100002D: Printer Failure
Also shows as: 0x6100002E
🧑🔧 Needs servicing
On HP PageWide 300, 400 and 500 series printers, 0x6100002D appears with the message that there is a problem with the printer or print system.
What to try
- Turn the printer off.
- Turn it back on.
- If the problem persists, contact HP.
When it needs a technician
If a restart does not clear it, HP says to contact HP.
Which models show 0x6100002D
HP documents this code for models including HP PageWide 300 series, HP PageWide 400 series, HP PageWide 500 series.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: HP Customer Support - HP PageWide 300, 400, 500 Series, Printer Failure and 0x6100002D or 0x6100002E. Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing 0x6100002D?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician