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Margaret T.
Phoenix, AZ · April 15, 2026
Tech Support

My printer was working fine but now it won't connect to WiFi. I already restarted it and the router. What else can I try?

HBE
HelpByExperts Research Team
Editorial Research Team
Verified Editorial

This is one of the most common printer issues and usually happens after a router reboot, password change, or firmware update. First, go to your printer's control panel and navigate to Network Settings, then Wireless Setup Wizard. Select your WiFi network and re-enter the password. If that fails, try forgetting the network on the printer first, then reconnecting. On many HP, Canon, and Epson printers, you can also hold the WiFi button for 5 seconds to reset the wireless module. If your router recently updated and switched from 2.4GHz to 5GHz, that is likely the cause — most printers only support 2.4GHz. Check your router settings and make sure the 2.4GHz band is enabled and broadcasting a separate SSID. Finally, make sure your printer firmware is up to date through the manufacturer's website.

👍 89 people found this helpful·Answered April 15, 2026
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