I can see my printer is connected to WiFi from the printer screen, but my computer cannot find it when I try to add it. What am I doing wrong?
This usually means your computer and printer are on different network segments, or your firewall is blocking printer discovery. First, check that both devices are on the same WiFi network — some routers create separate 2.4GHz and 5GHz networks with different names, and devices on different bands may not see each other. Print a network configuration page from your printer (usually in Settings, Network, Print Network Report) to get the printer's IP address. On your computer, open Settings, then Printers & Scanners, then click Add a Printer. If it is not listed, click The Printer I Want Is Not Listed, then select Add a Printer Using a TCP/IP Address. Enter the IP address from the config page. This manual method bypasses network discovery and almost always works. If your Windows Firewall is blocking it, go to Windows Security, Firewall, Allow an App Through Firewall, and make sure Network Discovery and File and Printer Sharing are both enabled for Private networks.
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