Brother Size Error: Tray does not support the selected paper size
✅ Usually fixable yourself
Brother says "Size Error" means the paper tray you selected does not support the paper size set in the printer driver.
What to try
- Check the paper size selected in the printer driver.
- Check the paper size set for the tray on the machine.
- Change either setting so the driver size matches the paper loaded in the selected tray.
- Print again.
When it needs a technician
Brother lists no service step for this message.
Which models show Size Error
Brother documents this code for models including HL-L2400D, HL-L2405W, HL-L2420DW, HL-L2460DW, HL-L2865DW.
First steps for any printer error
- Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
- Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
- Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
- Check the cartridges or tanks are genuine, correctly seated, and not empty.
- Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
- Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.
Source: Brother Online User's Guide - Error and Maintenance Messages (HL-L2400D/HL-L2405W/HL-L2460DW/HL-L2865DW). Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.
Still showing Size Error?
Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.
Ask about my printer — $1Eric Paul Amora · Printer & Hardware Repair Technician
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