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Brother Jam Rear: Paper jammed in the back

✅ Usually fixable yourself

Brother says "Jam Rear" means paper is jammed in the back of the machine.

What to try

  1. Leave the machine on for 10 minutes so the fan can cool the hot fuser.
  2. Open the back cover.
  3. Pull the green levers on both sides toward you to release the fuser cover.
  4. Gently pull the jammed paper out of the fuser unit with both hands.
  5. Close the fuser cover and the back cover.

When it needs a technician

Brother lists no service step for a normal paper jam.

Which models show Jam Rear

Brother documents this code for models including DCP-L5500DN, MFC-L5700DW, MFC-L5800DW, MFC-L5850DW, MFC-L5900DW, MFC-L6800DW, HL-L2350DW, HL-L2460DW.

First steps for any printer error

  1. Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
  2. Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
  3. Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
  4. Check the cartridges or tanks are genuine, correctly seated, and not empty.
  5. Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
  6. Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Brother Support FAQ - Paper is Jammed in the Back of the Machine (MFC-L5850DW). Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

Still showing Jam Rear?

Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.

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Eric Paul Amora · Printer & Hardware Repair Technician

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