I can print from my iPhone just fine but when I try to print from my Windows laptop, nothing happens. The printer is the same one on the same WiFi.
This confirms the printer hardware and WiFi connection are fine — the issue is on the Windows side. Start by checking your print queue: open Settings, Printers & Scanners, click your printer, then Open Queue. If you see stuck jobs, cancel all of them. Next, restart the Print Spooler: press Win+R, type services.msc, find Print Spooler, right-click and Restart. If that does not fix it, your printer driver is likely outdated or corrupted. Completely remove the printer from Windows (Settings, Printers & Scanners, Remove Device), then go to your printer manufacturer's website, download the latest full driver package for your model and Windows version, and install it fresh. Do NOT use the generic Windows driver — it often has limited functionality. After installing, add the printer back and try a test print. In about 90 percent of cases, a fresh driver install resolves computer-specific printing failures while mobile printing still works.
