My phone screen is completely frozen and does not respond to touch or buttons. I cannot even turn it off normally.
A completely frozen phone needs a force restart, which is different from a normal restart. For iPhone 8 and newer: quickly press and release Volume Up, quickly press and release Volume Down, then press and hold the Side Button until you see the Apple logo (about 10 to 15 seconds). For Samsung Galaxy: press and hold both the Volume Down button and the Power button simultaneously for 10 to 15 seconds until the phone vibrates and restarts. For other Android phones: press and hold the Power button for 20 to 30 seconds — most phones will force restart. If the phone still does not respond, let the battery drain completely, then charge it for at least 30 minutes before trying to turn it on again. If your phone freezes frequently, it may be caused by a specific app. After restarting, check if you recently installed or updated any apps. Boot into Safe Mode (on Samsung, hold Power then long-press Power Off and select Safe Mode) to see if the phone works fine without third-party apps. If it does, a recently installed app is the culprit — uninstall apps one at a time starting with the most recent.
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