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Brother Unable to Init XX: Machine could not initialize

Also shows as: Init Unable XX, Unable to Init., Unable to Initialize XX

🧭 Fixable with care

Brother lists "Unable to Init." ("Init Unable") with the other "Unable to" messages: the machine may have a mechanical problem, a dirty encoder strip, or a foreign object such as a clip or ripped paper inside.

What to try

  1. Unplug the machine and lift the scanner cover.
  2. Remove any jammed paper or objects, checking under the print head without touching the encoder strip.
  3. Close the cover and plug the machine back in.
  4. If the message continues, gently clean the encoder strip with a dry lint-free cloth.

When it needs a technician

If removing debris and cleaning the encoder strip does not clear it, Brother says the machine requires repair.

Which models show Unable to Init XX

Brother documents this code for models including DCP-165C, DCP-385C, DCP-585CW, DCP-6690CW, MFC-5890CN, MFC-6490CW, MFC-790CW, MFC-990CW.

First steps for any printer error

  1. Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
  2. Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
  3. Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
  4. Check the cartridges or tanks are genuine, correctly seated, and not empty.
  5. Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
  6. Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Brother Support FAQ - How do I clear the message "Unable to..." (DCP-6690CW). Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

Still showing Unable to Init XX?

Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.

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Eric Paul Amora · Printer & Hardware Repair Technician

Related Brother codes

Unable to Clean 46 — Ink absorber pad fullUnable to Print 4F — Print head problemUnable to Print 48 — Print head problemUnable to Print 30 — Paper jam stopping the machineUnable to Print 31 — Paper jam stopping the machineUnable to Print 32 — Paper jam stopping the machineUnable to Print 36 — Paper jam stopping the machineUnable to Print 6F — Paper jam or sensor problemUnable to Clean 50 — Paper jam or sensor problemUnable to Init 1A — Duplex unit problemUnable to Clean XX — Mechanical problem, debris or dirty encoder stripUnable to Print 46 — Ink absorber almost full

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