Home/Printer Error Codes/Brother/Unable to Clean 50

Brother Unable to Clean 50: Paper jam or sensor problem

Also shows as: Clean Unable 50

🧭 Fixable with care

In Brother's numbered error chart, code 50 means the machine cannot work because of a paper jam or a sensor problem.

What to try

  1. Unplug the machine and lift the scanner cover.
  2. Clear any jammed paper or scraps, checking under the print head and in both corners.
  3. Close the cover and plug the machine back in.
  4. If the problem continues after the jam is cleared, contact Brother Customer Service.

When it needs a technician

Brother says that if the problem continues after clearing the paper jam, contact Brother Customer Service.

Which models show Unable to Clean 50

Brother documents this code for models including MFC-490CW, MFC-290C, MFC-5890CN, MFC-6490CW, MFC-790CW, MFC-990CW, DCP-385C, DCP-6690CW.

Varies by model: Brother's numbered code chart comes from inkjet models of roughly 2008-2010. On newer inkjets Brother treats the number as a variable ("Unable to Print XX") and gives the same general fix, so the exact meaning of a number can differ by model.

First steps for any printer error

  1. Write down the exact code before you do anything else — similar-looking codes often mean completely different things.
  2. Power the printer off, unplug it for a couple of minutes, then power it back on. A surprising number of transient errors clear here.
  3. Open the covers and check for paper scraps, packaging material, or anything blocking the carriage.
  4. Check the cartridges or tanks are genuine, correctly seated, and not empty.
  5. Confirm the printer is plugged directly into a wall outlet, not a power strip or extension lead.
  6. Check your model’s own manual — codes are model-specific, and the manual is the authority for your machine.

Source: Brother Support FAQ - The LCD displays an error code (number). What does it mean? (faq00000168_005). Codes are model-specific, so your own model's manual is the final word. Reviewed October 2026.

Still showing Unable to Clean 50?

Tell our printer technician your model and what you've tried. You'll find out whether it's fixable at home or worth repairing at all.

Ask about my printer — $1

Eric Paul Amora · Printer & Hardware Repair Technician

Related Brother codes

Unable to Print 46 — Ink absorber almost fullUnable to Clean 46 — Ink absorber pad fullUnable to Print 4F — Print head problemUnable to Print 48 — Print head problemUnable to Print 30 — Paper jam stopping the machineUnable to Print 31 — Paper jam stopping the machineUnable to Print 32 — Paper jam stopping the machineUnable to Print 36 — Paper jam stopping the machineUnable to Print 6F — Paper jam or sensor problemUnable to Init 1A — Duplex unit problemUnable to Clean XX — Mechanical problem, debris or dirty encoder stripUnable to Init XX — Machine could not initialize

All 50 Brother error codes and models →

← All printer error codesTech support
Ask a printer tech — $1 →